Billing outage for npme customers

Nov 19, 19:23 UTC Resolved - This incident has been resolved. Nov 19, 19:12 UTC Investigating - You may notice that your license appears to have expired -- we are working on a fix. ... more

Recent download count computations failing.

Nov 13, 15:41 UTC Investigating - We are investigating an ongoing issue with the computation of download counts for recent days. ... more

Profile pages are returning a 504

Nov 13, 23:44 UTC Resolved - This incident has been resolved. Nov 13, 21:15 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 13, 21:08 UTC Investigating - We are currently investigating this issue. ... more

The registry is experiencing publication delays

Nov 7, 23:12 UTC Investigating - Publishes of new packages and package versions are not available in a timely manner. We are investigating this issue. ... more

Recently published versions are not available

Nov 2, 15:40 UTC Monitoring - Recently published versions are now appearing. We are auditing missing versions and monitoring the publish flow. Nov 2, 15:02 UTC Update - We have identified the issue with availability or recent versions and are working ... more

Package page not displaying readme

Oct 31, 04:30 UTC Resolved - This incident has been resolved. Oct 31, 04:14 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 31, 03:40 UTC Investigating - The package page is currently showing an error instead of the ... more

Internal Error on Logged Out Package Page

Oct 26, 22:53 UTC Resolved - The fix has been successfully deployed. Oct 26, 22:43 UTC Identified - We have identified the issue and are deploying a fix. Oct 26, 22:34 UTC Investigating - Package pages are returning an error when the user is logged out ... more

Intermittent Replication Latency

Oct 24, 19:26 UTC Resolved - Normal operation of replicate.npmjs.com has been restored Oct 24, 19:03 UTC Monitoring - We have applied a fix and are monitoring replicate.npmjs.com Oct 24, 18:07 UTC Investigating - We are investigating intermittent availability ... more

Intermittent Publishing Failures

Oct 23, 05:22 UTC Resolved - Package publishing appears to be back to normal. Oct 23, 04:43 UTC Identified - We have identified a problem with our package publishing flow causing intermittent publish failures. We have implemented a short term fix. ... more

Increased 5xx status rates

Oct 5, 12:52 UTC Resolved - Our monitoring has reported increased 5xx status rates being returned by the registry and website starting at 09:44 UTC and ending at 10:58 UTC. This issue has since resolved but we're actively investigating the root cause. ... more

Download counts are not updating

Oct 1, 17:26 UTC Identified - Download counts are not updating. We have identified the cause and are working on the fix. ... more

Gateway timeout 504 for some regions for npmjs.com

Sep 25, 18:45 UTC Resolved - This incident has been resolved. Sep 25, 18:45 UTC Update - We are continuing to monitor for any further issues. Sep 25, 17:41 UTC Monitoring - We have resolved the 504 issue and are currently monitoring the issue. Sep 25, ... more

Partial outage of scoped package reads

Sep 20, 00:56 UTC Resolved - The APIs remain stable and all systems are back to normal. We're resolving this incident. Sep 20, 00:21 UTC Monitoring - We have identified a configuration error responsible for the overload and rectified it. Package pages ... more

The website is unavailable

Sep 13, 22:39 UTC Monitoring - The fix has been implemented and rolled out. Due to the nature of the fix we expect to see intermittent outage, to be resolved shortly. Sep 13, 22:36 UTC Identified - We have identified the cause of the outage and are implementing ... more

Bad gateways in Berlin region

Sep 2, 22:04 UTC Resolved - We have deemed this incident to be a localized problem of our CDN provider. We have not seen any more end-user error reports but we will continue closely monitoring. Sep 2, 17:09 UTC Investigating - We are currently experiencing ... more

DNS misconfiguration cached in ISP DNS caches

Sep 2, 12:26 UTC Resolved - Global DNS caches are now reporting correct records and we have seen a return to normal incoming traffic levels. If you are still seeing DNS, SSL or other network related issues please get in touch through our support channels. ... more

DNS misconfiguration leading to increased 530 error rates

Aug 31, 13:32 UTC Resolved - We have confirmed we're no longer seeing 530 errors as of 12:22 UTC. Aug 31, 12:19 UTC Monitoring - We have disabled the offending configuration and are monitoring the result. Search and download counts are now responding ... more

DNS migration

Aug 30, 21:04 UTC Update - We have completed the migration to a different DNS provider for npmjs.com without issue. It can take up to 24 hours before all ISPs have caught up to the change so we will continue to monitor the situation; if you see any domain ... more

404s for a small number of package installs

Aug 30, 12:00 UTC Resolved - A bug in a recently updated service caused a small number of packages (in fact we believe only 2 were actually affected) to 404 on install if they had recently been the subject of a security advisory. The root cause was identified ... more

database server maintenance

Aug 28, 04:57 UTC Resolved - We have completed the database maintenance. If you notice problems, please contact @npm_support. Aug 28, 04:08 UTC Investigating - We are conducting database maintenance over the next hour. During this time, all npm services ... more

404s on scoped package registry reads

Aug 23, 03:54 UTC Resolved - We have resolved this issue (404s observed for scoped package registry reads). Aug 23, 03:32 UTC Monitoring - We have applied the fix for the issue (404s noted for scoped registry reads). We are monitoring the result of the ... more

Packument cache purging degradation

Aug 21, 18:18 UTC Resolved - Newly-published package visibility should be back to normal. Aug 21, 18:00 UTC Monitoring - The upstream service is now green and package-version availability should be returning to normal. Continuing to monitor. Aug 21, ... more

Errors unpublishing packages

Aug 16, 00:47 UTC Identified - We are aware that a large proportion of requests to unpublish packages within the initially permitted 72 hour window are erroring with a generic HTTP 500 error. This is due to an internal service request timing out when ... more

Increased error rates and replication problems on replicate.npmjs.com

Aug 15, 16:23 UTC Monitoring - We have implemented a fix and are seeing lower replication delays. We're continuing to monitor the incident. Aug 15, 16:03 UTC Investigating - Our public packages replication host, replicate.npmjs.com is currently experiencing ... more

Delayed updates to the "Recently updated packages" section of the homepage

Aug 14, 14:31 UTC Investigating - We are currently investigating delays in updates to the "Recently updated packages" section of the homepage. We suspect the delays started around 7:20 UTC and are caused by an earlier production outage. ... more

Delays in published package availability

Aug 10, 17:40 UTC Resolved - We have resolved the issue with package publishing availability delays. Aug 10, 14:56 UTC Monitoring - We have implemented a fix for the issue with package publishing availability delays and are currently monitoring the situation. ... more

delays in published package availability

Aug 9, 18:53 UTC Resolved - Latencies appear to have returned to normal. Aug 9, 16:42 UTC Investigating - We are investigating reports of delays between successful publications and the new versions being available for installation. ... more

Package pages are down

Aug 8, 15:37 UTC Resolved - This incident has been resolved. Aug 8, 12:23 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 8, 12:09 UTC Investigating - We are currently investigating this issue. ... more

Package publishing errors

Aug 7, 18:46 UTC Resolved - This incident has been resolved. Aug 7, 17:14 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 7, 15:56 UTC Investigating - We are receiving reports that new publishes are returning 500 status ... more

delays in published package availability

Aug 7, 06:16 UTC Resolved - Work queues are drained and publications should all be available for installation. Aug 7, 05:56 UTC Monitoring - Publication work queues are now draining and new package-versions should be becoming available to install. We ... more