hello.js

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Wednesday, 8 November, 2017 UTC

Increased rate of 503s on packages

Increased rate of 503s on packages

Nov 8, 23:23 UTC Resolved - we were seeing an increased rate of 503s, due to a bug in our failover logic. This bug is being addressed to prevent these timeouts in the future. Nov 8, 19:17 UTC Investigating - We're currently seeing an increased rate of ... more


Wednesday, 25 October, 2017 UTC

503s on npmjs website and package pages

503s on npmjs website and package pages

Oct 25, 21:23 UTC Resolved - This incident has been resolved. Oct 25, 20:54 UTC Monitoring - We're currently monitoring a spike in 503s on the npmjs.com website. ... more


Monday, 23 October, 2017 UTC

Registry and Website reads

Registry and Website reads

Oct 23, 00:57 UTC Resolved - This incident has been resolved. Oct 22, 23:40 UTC Investigating - Seeing an increased rate of 503s on website package pages as well as during installs in multiple regions ... more


Wednesday, 18 October, 2017 UTC

increased rate of 503s in European and East Coast POPs

increased rate of 503s in European and East Coast POPs

Oct 18, 21:39 UTC Resolved - The publishing and installation issues were related to upstream network connectivity issues with AWS. Oct 18, 21:16 UTC Investigating - we are seeing an increased rate of 503s in npm's European and East-Coast servers. The ... more


Monday, 25 September, 2017 UTC

503s on packages

503s on packages

Sep 25, 13:37 UTC Resolved - Between 11:10 UTC until 12:30 UTC today we saw an elevated rate of 503 on requests for packages and package data. It should now be resolved. ... more


Friday, 22 September, 2017 UTC

Increased 503 Rate in SE Asia

Increased 503 Rate in SE Asia

Sep 22, 08:05 UTC Resolved - We are not seeing increased error rates anymore. We'll continue monitoring this incident internally. Sep 22, 06:48 UTC Monitoring - The error rate has decreased. We are monitoring and preparing to reroute if the error rate ... more


Wednesday, 20 September, 2017 UTC

503s for scoped packages

503s for scoped packages

Sep 20, 15:59 UTC Investigating - We are currently investigating an uptick in 503 responses for scoped package requests. ... more


Thursday, 7 September, 2017 UTC

500s on package servers and npmjs.com

500s on package servers and npmjs.com

Sep 6, 23:38 UTC Resolved - We've resolved an issue regarding 500s on package servers and npmjs.com. Package installs and npmjs.com page views should have returned to normal. We identified the culprit as a bot making an unusually high rate of requests ... more


Wednesday, 23 August, 2017 UTC

Delays in ACL & Payment Status changes

Delays in ACL & Payment Status changes

Aug 23, 03:46 UTC Resolved - The queue has caught up. Package ownership & scope payment changes should be reflected immediately. Aug 22, 23:22 UTC Monitoring - We've rolled out a fix for the lagging queue, and are monitoring its progress. Delays ... more


Thursday, 13 July, 2017 UTC

increased timeouts on registry and website

increased timeouts on registry and website

Jul 13, 23:18 UTC Resolved - Between the 3:55 and 4:10 (PDT) an increased rate of 503s was observed on the registry and npmjs.com website. We believe we have isolated the underlying issue and corrected it. We will be looking into adding additional monitoring, ... more


Thursday, 29 June, 2017 UTC

Increased 503 rates for EU users requesting scoped packages

Increased 503 rates for EU users requesting scoped packages

Jun 29, 16:41 UTC Resolved - At around 14:10 UTC our monitoring alerted us of increased registry 503 rates. We've isolated the issue to our EU region and identified the cause to be a misconfiguration of our deployment stack on one of the servers in that ... more


Thursday, 29 June, 2017 UTC

Increased error rates due to a CDN provider outage

Increased error rates due to a CDN provider outage

Jun 28, 14:41 UTC Resolved - Starting at around 13:50 UTC our monitoring started reporting increased error rates, which we shortly after identified as related to an outage of our CDN provider. The situation was resolved by that provider at around 14:03 ... more


Thursday, 15 June, 2017 UTC

Experiencing problems with scoped package downloads

Experiencing problems with scoped package downloads

Jun 13, 21:46 UTC Resolved - A service had fallen over and wasn't coming back up. We brought it back up. Jun 13, 21:40 UTC Investigating - We're experiencing an increased 503 rate for scoped package JSON documents as well as tarballs. ... more


Friday, 9 June, 2017 UTC

Increased 503 rates for public packages

Increased 503 rates for public packages

Jun 9, 14:30 UTC Resolved - We've identified the issue as a case of a service's process getting stuck and resolved it by rolling the affected service. Jun 9, 14:25 UTC Investigating - We're currently investigating issues related to accessing scoped packages. ... more


Tuesday, 9 May, 2017 UTC

elevated level of 503s on /search endpoint

elevated level of 503s on /search endpoint

May 9, 21:10 UTC Resolved - This incident has been resolved. May 9, 19:38 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 9, 19:24 UTC Investigating - We are currently seeing an elevated level of 503s on all requests ... more


Tuesday, 9 May, 2017 UTC

Tarball and package pages outage

Tarball and package pages outage

May 8, 21:18 UTC Resolved - We have identified the outage to be caused by one of our package servers' TLS terminator shutting down due to a misconfiguration. In addition to this, that service did not restart properly, causing need for human intervention. ... more


Thursday, 4 May, 2017 UTC

503s for scoped packages

503s for scoped packages

May 4, 12:38 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 4, 12:27 UTC Investigating - We are currently experiencing 503s for scoped packages, the team is investigating. ... more


Tuesday, 2 May, 2017 UTC

elevated level of 503s in Europe

elevated level of 503s in Europe

May 2, 15:19 UTC Resolved - This incident has been resolved. May 2, 15:08 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 2, 15:00 UTC Investigating - We are currently seeing an elevated level of 503s for our Points ... more


Friday, 21 April, 2017 UTC

package tarball issues in us-east.

package tarball issues in us-east.

Apr 21, 02:36 UTC Resolved - Appears to have been a network flicker. Apologies for the trouble! Apr 21, 02:35 UTC Investigating - We are investigating an issue with a tarball server in us-east. ... more


Wednesday, 29 March, 2017 UTC

forced unpublishes currently failing

forced unpublishes currently failing

Mar 29, 19:22 UTC Identified - A bug has been identified related to "npm unpublish -f", resulting in packages only partially being removed from the registry. This results in the packages continuing to be installable, but in users being unable ... more


Tuesday, 28 March, 2017 UTC

increased rate of 503s in eu

increased rate of 503s in eu

Mar 28, 14:02 UTC Identified - A networking issue caused many authentication requests to our eu servers timeout. We redirected this traffic to us_east for the time being and error rates have dropped. Mar 28, 13:50 UTC Investigating - We are currently ... more


Friday, 24 March, 2017 UTC

replication lag on publications

replication lag on publications

Mar 24, 21:18 UTC Identified - We've identified the root cause of the replication delays. Publications have been accepted & stored, but replication on our CouchDB instances is behind because of unexpected load caused by a bug elsewhere that creates ... more


Friday, 17 March, 2017 UTC

Delayed Package Publishes

Delayed Package Publishes

Mar 17, 15:32 UTC Monitoring - A fix has been implemented for the delayed package publishes and we are monitoring the results. Mar 17, 15:21 UTC Identified - We are currently investigating an issue where newly published package versions are delayed and ... more


Wednesday, 15 March, 2017 UTC

increased rate of 503s.

increased rate of 503s.

Mar 15, 16:27 UTC Resolved - An increased request rate caused by bot behavior caused slower than usual response times and increased error rates. Lasted from 15:00 - 15:45 ... more


Thursday, 16 February, 2017 UTC

www search 503

www search 503

Feb 16, 16:00 UTC Resolved - we found some invalid search queries causing increased load on our search cluster. we are adding additional filtering and should be out of the woods. Feb 16, 15:20 UTC Monitoring - we've drained a backlog of failing requests ... more


Thursday, 26 January, 2017 UTC

some readmes are unavailable on npmjs.com

some readmes are unavailable on npmjs.com

Jan 26, 16:50 UTC Resolved - README rendering of new package publications was lagging behind, due to a production database running out of space. We have corrected this issue, and will be adding monitoring to prevent similar issues in the future. The ... more


Wednesday, 25 January, 2017 UTC

Increased 503 rates for users in Los Angeles region

Increased 503 rates for users in Los Angeles region

Jan 25, 13:44 UTC Resolved - Our monitoring indicated increased 503 rates originating from our CDN provider's LAX Point of Presence, starting at ~13:03 UTC up to ~13:40 UTC. ... more


Friday, 13 January, 2017 UTC

increased origin latency resulting in burst of 503s

increased origin latency resulting in burst of 503s

Jan 13, 23:03 UTC Resolved - briefly, between (2:54 - 2:58PM PDT) we saw a increase in origin latency, resulting in increased 503s from the registry; the problem has been resolved and we are investigating the underlying cause. ... more


Thursday, 5 January, 2017 UTC

website not responding

website not responding

Jan 5, 04:51 UTC Monitoring - We have successfully failed over to our secondary & removed the temporary workaround. Jan 5, 04:32 UTC Identified - We indeed lost a database primary host. We are failing over to the secondary now. In the meantime, we've ... more


Sunday, 25 December, 2016 UTC

Website unavailable

Website unavailable

Dec 25, 14:13 UTC Resolved - Website is back up and we're working on resolving the root cause of the issue. Dec 25, 14:03 UTC Monitoring - We've restored Redis service and are monitoring website health. Dec 25, 13:42 UTC Investigating - We are investigating ... more