Wednesday, 13 December, 2017 UTC


Summary

Dec 13, 18:32 UTC
Resolved - This incident has been resolved.
Dec 13, 02:18 UTC
Update - things should be back to normal. we are monitoring private package access and billing. A few more cleanup actions will follow in the morning to ensure that accounts are as they should be.
Dec 12, 23:44 UTC
Monitoring - Billing information should now be correct for most customers. we are restoring some missing changes from within the last 24 hours.
Dec 12, 23:21 UTC
Update - The mitigation has been deployed and access to private packages has been restored. The website may still show that there is no payment information.
Dec 12, 23:06 UTC
Identified - the issue has been identified but we are still working on the mitigation.
Dec 12, 22:40 UTC
Update - we’re deploying a potential mitigation to the issue
Dec 12, 22:26 UTC
Investigating - some customers are unable to access private packages. we are investigating.